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Common queries answered

Product Care

With our simple care tips, your special piece will sparkle for years to come.

No matter which Stylevega watch you’ve purchased, we know it’s more than a way to tell time. It’s an expression of your style, a hallmark of an important life accomplishment or a gift from someone special and with basic care information, your watch will stand the test of time.

Your Stylevega diamond was hand crafted to stand the test of time, so you’ll always have that sparkling reminder of how your story first began. If you follow these simple steps for daily care, your diamond will always be there.

Gift Cards

You can buy Gift Cards at your nearest Unfortunately Gift Cards cannot be purchased online.

Even if your gift card has an expiry date on it, it may still be redeemable in store. Please contact our Customer Service team on free call 1234 567 890 or with the card number and the country where it was purchased, and we will be able to advise you.

Feedback

We’d love to hear your feedback about our website, stores, staff and products. You can provide feedback by or quickly provide feedback by clicking the ‘Give Feedback’ bubble at the bottom right of every page on our website.

Wishlists

Your Wishlist can be used to create shareable gift suggestions, shopping lists, or just to drop a hint. To get started, ensure you are signed in. When you see something you like, simply click the ‘Add to Wishlist’ button on the product page and the item will move to your Wishlist.

When you see something you like, click on ‘Add to Wishlist’ on the product page.

If you’d like to remove an item from your list, simply click ‘Remove’ on that item from your Wishlist page.

You can share your wishlist several ways:

  • Simply click the ‘Send to a Friend’ button to send your wishlist to a friend via email.
  • Click ‘Share Wishlist’ button to share your wishlist on Facebook, Twitter or via other social sites.
  • Copy and paste the URL of your wishlist to send to friends any way you choose.
  • Click ‘Make Wishlist Public’ to make your wishlist searchable by others.

Shopping from your wishlist is easy:

  • Simply click ‘Add to Bag’ next to the item you wish to purchase.
  • Review items in your bag by clicking the Shopping Bag at the top of the page, then then click the ‘Checkout’ button to complete your order
  • Your friends or family can also purchase items from you wishlist if you’ve shared it.
Products in your wishlist are not reserved for you and can sell out at any time. Products labelled ‘Low Stock’ may sell out, so purchase early to avoid disappointment.

Product Reviews

You can see other’s reviews by visiting any product page. You can also easily see a products star rating by Stylevega hovering your mouse over any product as you are browsing the site.
To submit a review, ensure you are signed in and then click on ‘My Account’ at the top of the site. Once in your account, click ‘My Reviews’ and you will see a list of purchased products. From here, you can view the product, as well as click ‘Review Now’ to submit your review. If you have already reviewed the product, you can see the star rating you gave it, or click on ‘View my Review’ to check what you said.

The review process is completely anonymous; all we ask is for you to provide:

  1. Overall rating (out of 5)
  2. Quality (out of 5)
  3. Appearance (out of 5)
  4. Would you recommend this to a friend?
  5. Review summary (a few words to describe your experience with the product)
  6. Your review
  7. Gender

When writing your review, please consider the following guidelines:

  • Keep your review focused on the product
  • Avoid writing about customer service; contact us on free call 1234 567 890 or email https://www.stylevega.com
  • Refrain from mentioning competitors or the specific price you paid for the product
  • Do not include any personally identifiable information, such as full names
  • All submitted reviews are subject to our Content Guidelines
It usually takes a few days for your story to be moderated and published. On submission you will receive an email confirmation. Once your review has been posted, you will receive a second email confirming that it has been accepted, including a link to your review. If we can’t post your review you’ll also received an email notifying you of this.
Content submission will not be edited by Stylevega, but simply removed if they do not meet our  This includes submissions that include personal information, such as full names of people who are not public figures, phone numbers, specific physical addresses or email addresses.
Once you have submitted your review you cannot edit it.

Privacy & Security

Your security while shopping online with Stylevega is extremely important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All areas of our website that require you to enter your personal information or payment details are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon to the left of the address bar within your browser.

We want your online and instore experience to be enjoyable and we take care to respect your privacy when you visit our stores and our web site. We do this gladly because we know that if you have a good experience with us, you will want to visit our website and our stores again, and maybe even tell your friends about us.

At Stylevega Jewellers, we are bound by the Privacy Act 1988 (Cth) and the National Privacy Principles, which govern the way private sector organizations collect, use, keep secure and disclose personal information. This privacy policy applies to personal information collected by us. It includes information on how Stylevega Jewellers collects, uses, discloses and keeps secure, individuals’ Personal Information. It also covers how Stylevega Jewellers makes the Personal Information it holds available for access to and correction by the individual.

Generally, we use the information we collect about you for two purposes: to facilitate your order and to create a better, more personalized experience for you. You can view full details on our privacy policy.

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